At Lams By Sana, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or make a purchase, ensuring a secure and transparent shopping experience.
Information We Collect: We may collect personal details such as your name, email address, phone number, billing and shipping addresses, order history, and payment information (processed securely through trusted third-party payment providers). We also automatically collect technical information such as your IP address, browser type, device information, pages visited, and cookies to improve website performance and user experience.
How We Use Your Information: Your information is used to process orders, provide customer support, send order confirmations and shipping updates, personalize your shopping experience, improve our website and products, prevent fraud, comply with legal requirements, and send promotional offers or newsletters if you have chosen to receive them.
Security & Data Sharing: We use trusted third-party payment gateways and do not store your complete payment card details. Your personal information is never sold or rented to third parties. We only share necessary information with trusted partners, including payment processors, courier services, website hosting providers, marketing platforms, and analytics services, solely to help us operate our business and fulfill your orders. We also implement reasonable security measures to protect your data, although no internet transmission can be guaranteed to be completely secure.
Cookies & International Customers: Our website uses cookies to remember your preferences, analyze website traffic, improve functionality, and deliver a better shopping experience. If you are shopping from outside Pakistan, your information may be processed in countries where our service providers operate, and by using our website, you consent to this transfer where necessary.
Your Rights: Depending on applicable laws, you may request access to your personal information, correct inaccurate data, request deletion of your information, withdraw consent for marketing communications, obtain a copy of your data, or object to certain processing activities by contacting our customer support team.
Additional Information: Our website is not intended for children under the age of 13, and we do not knowingly collect their personal information. We may include links to third-party websites, but we are not responsible for their privacy practices. We may update this Privacy Policy from time to time, and any changes will be published on this page with the latest revision date.
Contact Us: If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us through our Contact Us page. We are committed to protecting your privacy and providing a safe, secure, and trustworthy shopping experience.