At Lams By Sana, customer satisfaction is our highest priority. Every product is carefully inspected before dispatch to ensure premium quality. If you receive a damaged, defective, or incorrect item, we are here to help with a simple and fair return or exchange process.
Returns & Exchanges: Returns and exchanges are accepted within 7 days of receiving your order if you receive the wrong item, a damaged or defective product, a manufacturing defect, or need a size exchange (subject to availability). Items must be unused, unworn, unwashed, in their original packaging, with all tags and accessories attached, and accompanied by proof of purchase or order confirmation.
Non-Returnable Items: Products purchased during clearance or final sale, customized or personalized items, gift cards, products damaged due to improper use or washing, and items returned without original packaging or tags are not eligible for return or exchange unless they are defective or incorrect.
Return Process & Refunds: To request a return or exchange, contact our customer support team within 7 days of delivery with your order number, a description of the issue, and clear photos if the item is damaged or incorrect. Once approved, we will provide return instructions. After receiving and inspecting the item, eligible refunds will be processed using the original payment method where possible. Original shipping charges are generally non-refundable unless the return is due to our error, and refund processing times may vary depending on your payment provider.
Shipping Costs & International Orders: If the return is due to our mistake, a damaged item, or a manufacturing defect, Lams By Sana will cover the applicable return shipping costs where possible. For other approved returns or exchanges, customers may be responsible for return shipping charges. International customers are responsible for any customs duties, taxes, or import fees imposed by their country's authorities, and these charges are non-refundable.
Order Cancellation & Quality Assurance: Orders may be cancelled only before they are processed or dispatched. Once shipped, orders cannot be cancelled, and any eligible requests will be handled according to this Return & Exchange Policy. Every Lams By Sana product undergoes a thorough quality inspection before dispatch to ensure it meets our high standards.
Contact Us: If you have any questions regarding returns, exchanges, refunds, or cancellations, please contact us through our Contact Us page. Our customer support team is always happy to assist you and ensure you enjoy the best possible shopping experience with Lams By Sana.