Thank you for shopping with Lams By Sana. We are committed to delivering your orders safely, quickly, and efficiently. All orders are processed within 1–3 business days after payment confirmation. During peak seasons, sales, or public holidays, processing times may be slightly longer. Orders are not processed on weekends or public holidays, and once dispatched, you will receive a shipping confirmation email with tracking details (where available).
Shipping Within Pakistan: We deliver nationwide through trusted courier partners. Estimated delivery times are 2–5 business days for major cities and 3–7 business days for remote areas. Delivery times are estimates and may vary depending on courier operations and your location.
International Shipping: We proudly ship worldwide, with estimated delivery times of 5–12 business days. International deliveries may take longer due to customs clearance, local courier services, weather conditions, public holidays, or other unforeseen circumstances. International customers are responsible for any customs duties, import taxes, VAT, or other government charges imposed by their country unless otherwise stated.
Shipping Charges & Tracking: Shipping costs are calculated at checkout based on your delivery location, package weight, order size, and selected shipping method. Any available free shipping promotions will be displayed during checkout. Once your order is shipped, tracking information will be provided (where available) so you can monitor your shipment.
Delivery Issues: While we strive for timely delivery, delays may occur due to customs inspections, courier delays, severe weather, public holidays, high shipping volumes, or other unexpected events. Please ensure your shipping address and contact information are accurate, as Lams By Sana is not responsible for delays or failed deliveries caused by incorrect customer information. If your package is lost, damaged, or your order is shipped in multiple parcels, our customer support team will work with the courier to assist you and provide updates.
Contact Us: If you have any questions regarding shipping, delivery times, tracking, or your order, please contact us through our Contact Us page. Our customer support team is always happy to assist you.